The idea of shift management

When you are trying to manage a group of people the live mainly from tips it is not a good idea in my opinion to have 5 people on a 3 person shift. The deliveries are not going to pile up that much and when you only get sent out 6 times in 3 hours the odds of tips adding up are much lower. The average person in this area has no idea that the delivery charge that has been added to their bill is going to pay the company's insurance on the driver and not to the tip. When you have 5 people taking deliveries on a slow night none of them is going to do well.

I get about 50 cents per delivery to pay for gas and maintenance on the vehicle I drive. As a delivery driver I hope for 15 percent but usually get 10 or less. When someone tells me to keep the change and it is 25 cents or less I get a little grumpy. When I take three deliveries in a row and get stiffed on all three, this too adds to the grumpiness. When your next delivery of food comes to your door and the person handing it to you does so with a smile and says "enjoy your meal" please consider that many people do NOT tip at all.

I try to make sure that I smile and am pleasant to everyone, even those that do not tip. I am interested in repeat business. I also do not want to ask a person the silly question "did you forget something?" or "can I have my tip now please?" though I may feel like doing so. I also do not want to be stuck inside the store doing nothing while waiting for the next order to come on screen.

As a driver I do other things as well. Learning how to make the pizzas so I can help when the large orders come in. Catching the pizza as it comes out of the oven. Cutting them and putting them in their boxes. Dishes, mopping, trash duty and cleaning everything that comes in contact with the food or people. Some of the many things that have to be done. I would rather be driving.

On top of all this I have developed a habit of talking to people that I have delivered to in the car on the way back to the store. All the things I would love to have said come out then. It isn't road rage, just verbal venting.

More when I have the time and brain power.